Failing downloads

A download error happens if the following error message appears in Portal when downloading files:

The following files couldn't be downloaded 

When this is the case, it is necessary to restart the download.

Only the missing files will be downloaded, simply click the download arrow/button icon once again

If the problem is not solved, delete the file and download it again:

  • right-click the preset name 
  • select "Delete file" 
  • Click the download icon to download it again

If the problem keeps occurring please create a support ticket, or reach us at 


Installation and downloads