Troubleshooting

known issues
Error uploading files Introduced in Capsule V1.2  An upload error message appears in the Capsule Portal after saving files. The error message displays a ...
Thu, 28 Apr, 2022 at 1:45 PM
I don't see the Capsule plugin in my DAW
Make sure that the plugin is installed correctly  Double-check that your plugin folders are containing the VST3 and/or Audio unit version of Capsule Also,...
Tue, 16 Aug, 2022 at 8:57 PM
I can't login
If logging into the Capsule portal is showing an error: Verify your email address  User accounts with unverified email addresses can't log into th...
Mon, 25 Apr, 2022 at 1:18 PM
Failing downloads
A download error happens if the following error message appears in Portal when downloading files: The following files couldn't be downloaded When t...
Mon, 11 Apr, 2022 at 12:55 PM
How to redeem a free Capsule license
Here's a detailed step by step instruction showing how to redeem a free Capsule license via a coupon code  
Sat, 16 Apr, 2022 at 4:18 PM
Capsule libraries are not showing up
I have purchased a Capsule library license, but it doesn't appear   Refresh the Capsule portal: to do that simply click the refresh icon in the top...
Mon, 11 Apr, 2022 at 1:14 PM
CPU and audio issues
Is Capsule eating up your CPU? Do you get audio dropouts? here are some tips to reduce the CPU load Adjust the quality setting In the preferences menu,...
Mon, 11 Apr, 2022 at 1:27 PM
A preset is corrupted
If an error message appears when trying to load a preset file, it is an indicator that the file is corrupted.   This usually happens when an error has occ...
Mon, 11 Apr, 2022 at 1:31 PM
Reset your password
To reset your password, simply open the forgot password page Then, enter your email address in the text field and press "send" An email will be ...
Mon, 11 Apr, 2022 at 1:35 PM